Dispatch Operations Specialist in Orrville, OH at ScottsMiracle-Gro

Date Posted: 12/26/2021

Job Snapshot

Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

In this role you will:

  • Coordinate Scotts private fleet freight ensuring maximum efficiency as well as timely deliveries.

  • Develop a working relationship with the Distribution Network to ensure best utilization of the fleet across Ft. Madison, IA,  Channahon IL,  Bolingbrook IL, Germantown WI,  Marysville OH, Orrville, OH. locations.

  • Maintain KPI’s for MPG, Deadhead, Mile per truck, Cost per Truck, Revenue, ect

  • Ability to work independently and manage a multiple site operation.  

  • Maintain and process all necessary records and paperwork to ensure that the drivers and fleet equipment are in compliance with state, federal and local regulations. Confirm and/or process orders and bills of lading.

  • Schedule and confirm pick up and delivery appointments when needed

  • Monitor and update locations and ETA’s of drivers, ensuring timely deliveries.

  • Be the main point of contact to ensure the driver's operational and safety compliance needs are met.

  • Respond to customer request efficiently and thoroughly

  • Advise customers on delivery scheduling and problem resolution.

  • Coordinate backhaul loads with other locations to reduce empty miles

  • Identify gaps in available internal freight that will need broker freight to maximize capacity. 

  • Perform special projects and other office duties as requested.

  • Conduct weekly review of shipments for rating accuracy.

  • Analyze tendered freight to provide insight on ways to grow fleets capabilities.

  • Schedule drivers time for Safety Training 

  • Expectation for before and after hour coverage as needed 


The perfect person will have:

  • A High School Diploma

  • Two to four years experience in a traffic or freight related field.  

  • Previous experience dispatching trucks

  • Experience with Microsoft Office, Google Docs and Spreadsheet required, 

  • Proficiency with TMS & SAP.

  • Knowledge of state, local and federal DOT regulations


Other nice to haves:

  • Strong leadership and communication skills

  • The ability to manage multiple priorities at once with a strong customer service orientation

  • Knowledge of office administration, etiquette and duties.

Our commitment to LiveTotal Health puts the wellness and safety of our associates and their families as the top priority.  Throughout the COVID-19 pandemic, ensuring associate safety has been a primary focus for all of us at Scotts. With the continuing pandemic, we remain committed to doing everything we can to keep our associates healthy and safe.   As such, we are requiring certain associates to get a COVID vaccine*. This safety measure will help protect our associates, our families and our communities.  We recognize a medical or personal circumstance may prevent you from meeting this requirement and we have a process to address those concerns.

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.

*Except where prohibited by state or local law