Sr. Analyst, IT Asset and CMDB Management - Remote in Marysville, OH at ScottsMiracle-Gro

Date Posted: 5/30/2021

Job Snapshot

Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

The Sr. Analyst for IT Asset and CMDB Management is responsible for managing the lifecycle of IT assets (hardware and software), as well as the Configuration Management Database (CMDB). In this role, you will be responsible for the identification of all IT assets including software, hardware, virtual machines and cloud services, as well as for ensuring the information is recorded in ServiceNow via Hardware/Software Asset and Configuration Item (CI) records. You are responsible for tracking CIs through their full lifecycle from requisition through to retirement and playing a role in optimizing technology spend and procurement, and for developing the processes, systems and tools for asset/configuration management.

You will work with CI owners to help maintain and validate their data, drive service mapping criticality and incorporate processes to manage this and are responsible for the validation of and auditing of Discovery data, resolving CI conflicts and mitigating and/or eliminating duplicate records. A thorough understanding of IT asset and configuration management principles and methodologies is needed. Experience with ServiceNow and the Configuration, as well as Asset modules is required.

What you’ll do in this role:

  • Devise and implement processes and procedures for tracking assets.
  • Populate and manage the CMDB.
  • Track each asset in order to maintain assignment, location and warranty information, as well as refresh and renewal dates.
  • Collaborate with Procurement, Legal and other applicable teams to provide input and review of software purchases.
  • Define, document and refine software license and subscription tracking.
  • Perform internal vendor software application reconciliations to ensure licensing compliance.
  • Identify cost reduction and process improvement opportunities.
  • Provide support for the execution of vendor negotiations.
  • Collect and report KPIs and metrics to measure, review and analyze the effectiveness and efficiency of the CMDB and Asset repositories within ServiceNow.
  • Work with various IT teams/SMEs to validate relationship information contained in the CMDB.
  • Implement and evolve a review of CMDB ownership of CIs with stakeholders with an on-going cadence.

What you’ll need to be successful:

  • Bachelor's degree in Business, Computer Science or Management Information Systems or equivalent experience
  • 3 - 5 years of experience with and/or understanding of Configuration Management
  • 3 - 5 years of IT Asset Management (hardware and software) experience
  • 3 - 5 years of ServiceNow experience, ability to effectively communicate at all levels of leadership and with vendor representatives to influence decisions and drive progress.
  • Specific skills: ServiceNow SAM admin experience, ServiceNow CMDB admin or power user experience
  • Certifications: ITIL v3 or 4 Foundation certification preferred; extensive knowledge of ITIL Service Management best practices required

What we do for you (just to list a few cool ones):

  • A place on an engaged team of passionate colleagues in a growing and dynamic industry
  • Offer extremely competitive benefits including: Health, Dental and Vision coverage
  • First day of hire, 401K match (up to 7.5%) and discounted stock purchasing program (15% discount)
  • 13 paid holidays and generous vacation policy
  • Fitness Club Reimbursement ($350)
  • Nutrition reimbursement program (up to $200 per associate and per spouse)
  • Our commitment to diversity and inclusion includes employee resource groups: Scotts Women’s Network, Scotts Black Employee Network, Scotts Veterans Network, GroPride Network, and Scotts Young Professionals

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.


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