Analyst, Customer Operations / Distribution in Vancouver, WA at ScottsMiracle-Gro

Date Posted: 7/30/2020

Job Snapshot

Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

We're looking for a Senior Analyst, Customer Operations to join the Hawthorne Gardening Co in Vancouver, WA

The Senior Analyst, Customer Service works closely with internal and external partners in order to analyze and help manage all aspects or our customer service and order management. This position is located in an office environment as part of a team.  This position is located in our Vancouver, WA World Headquarters Campus, which features a cafeteria, fitness center, and other amenities for our employees.

This is a great opportunity for a self-motivated, multi-faceted individual with analytical skills and a mind for customer experience.

In this role you will get to:

  • Execute order management processes, from order creation through the lifecycle of an order. 

  • Work together with our retail Business Development Team, Supply Chain Team, and Sales Team to identify and resolve internal and external issues and to ensure that customer order processes are being executed in a responsive, timely and accurate way that also supports the overall goals of the company. 

  • Support our retail partners while driving common processes across accounts and sharing learnings within the team.  

  • Participate in and execute special projects in areas such as metric reporting, product and customer questions, process optimization projects, audit requests, and Sarbanes-Oxley requirements.  

  • This position will also assist our larger customer service team, sales, supply chain, and finance to ensure an excellent overall customer experience. 

The perfect candidate will have:

  • B.S. in Business Administration is preferred. Will consider equivalent experience.

  • Minimum of 2 years of relevant experience with data analytics, supply chain and / or customer service management.

  • Previous experience in retail supply chain or customer service role highly desired.

  • Account management or order management experience desired.

  • Expertise in SAP ERP system.

Some other nice to have’s:

  • Superior analytical and troubleshooting skills.

  • Must have advanced Excel proficiency.

  • Ability to work cross-functionally within the organization as well as with customers.

  • Strong PC skills; ability to use Microsoft Office suite. 

  • Professional presence; ability to communicate effectively via phone & email.

  • Willingness to work evenings and weekends as necessary in peak periods, (this position is overtime eligible). 

This is what we will bring to the table:

  • Extremely competitive benefits including: Health, Dental and Vision coverage

  • Discounted gym memberships across the U.S.

  • A highly energetic and fast-paced environment at a rapidly growing company

  • Unbelievable 401K match and discounted stock purchasing program

  • Generous vacation day policy in addition to 11 holidays

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.