Bilingual Customer Service Representative in Saint-Bonaventure at ScottsMiracle-Gro

Date Posted: 11/6/2020

Job Snapshot

Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

We are looking for a Bilingual Customer Service Representative who will join our Canada Supply Chain team in St. Bonaventure, QC.

Accountable to the Manager, Orders to Cash, the Customer Service Representative, Supply Chain, participates as an integral member of the Canada Supply Chain team and performs duties in accordance with the mandate and priorities of Scotts Canada Ltd.  The Customer Service Representative is responsible for all interactions with customers, handling all aspects of billing, collections, cash applications, reconciliation of receivables and order management.  The Customer Service Representative may be required to work on holidays and weekends from time to time.

Impact of recommendations, decisions and actions made by the incumbent: Moderate to High

What you’ll do in this role:

  • Drive continuous improvement by examining existing processes and technologies; Work with cross-functional teams on the development of solutions in the areas of order entry, claim resolution, collections, account compliance processes, and B2B call center processes

  • Identify, analyze, and work with appropriate parties to resolve system or process issues

  • Work together with the Business Development Teams (BDT), supply chain and sales functions, Finance, Brand Management, Supply Planning, and our retail partners to resolve issues and to ensure that account service processes are being executed with responsiveness and accuracy, while supporting the overall goals of the company

  • Perform accounts receivable activities including: cash application, troubleshooting of customer payment deductions, processing and monitoring accounting documents, and supporting related collection activities

  • Execute order management processes, from order creation through the life cycle of an order; Audit invoices, orders, and account systems for pricing, terms allowances, and materials to ensure accurate processing throughout the program year

  • Collect and publish program-related materials to support our retail partners while driving common processes within the team

  • Compose training materials and direct training sessions for existing and new associates

  • Participate in and execute special projects in areas such as metric reporting, product and customer questions, audit requests, and Sarbanes-Oxley requirements

  • Carry out any additional duties as assigned

What you’ll need to be successful:

  • A postsecondary degree in Business Administration, Finance, Accounting, or related field, or equivalent combination of education and experience

  • Minimum 4 years’ experience in a customer service, accounts receivable, or supply chain role; Ability to communicate in English and French is a requirement

  • Experience with ERP systems, planning systems, call center systems

  • Excellent interpersonal skills and the ability to work effectively on a team and with a wide range of individuals

  • Demonstrated superior interpersonal & negotiation skills, teamwork and judgement; Diplomacy, tact and decision making ability

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.