Customer Service Representative in Romulus, MI at ScottsMiracle-Gro

Date Posted: 1/13/2022

Job Snapshot

Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

We are looking for a Customer Service Representative who will join our Hawthorne team!


Pay starting at $19.85 per hour!

Job Purpose :

Interact with customers to provide information in response to inquiries about products and services.  Will serve as a communication/resolution point to handle and resolve any order issues via phone and /or email. Responsible for providing and maintaining an excellent customer experience for all customers. Ability to type orders and answer customer inquiries in a timely manner. Candidates must be prompt, hardworking, operate with a high level of integrity, project a professional, positive, "can do" attitude daily.

What you’ll do in this role:

  • Data entry (Entering orders into our companies software applications)

  • Talkdesk- Internal/ external calls regarding order/customer inquiries

  • Salesforce- manage incoming email communications surrounding customer orders- tracking, claims & general inquiries

  • Send and communicate order acknowledgement, confirmation to customer(s)

  • Communication with buyers regarding order fulfillment timelines, back-orders, and any other information related to the order

  • Work closely with departments; Sales, Logistics and Distribution to insure customer orders & requests are being fulfilled to the fullest

  • Other duties as assigned

  • Mandarin Speaking would be a plus!!

What you’ll need to be successful:

  • 2-3 Years of customer service experience preferred

  • Courteous and professional demeanor 

  • Comfortable with changing assignments as the business needs grow and change

  • Ability to Multitask while completing multiple projects on time with excellent attention to detail

  • Excellent interpersonal communication skills with the ability to work collaboratively

  • Self motivated and driven with exceptional follow through

  • Exemplary customer service and problem resolution abilities

  • Ability to work with a wide range of personalities constructively

  • Proficient in PC (Microsoft Word and Excel)

  • Experience with Salesforce, TalkDesk, Gmail & Banyan is a plus

  • Spanish speaking a plus

  • 40 hours Per Week- Monday-Friday

What we do for you (just to list a few cool ones)

  • Competitive benefits including Health, Dental and Vision coverage.

  • Onsite gym facilities at both corporate locations in Marysville, OH and Vancouver, WA.   

  • Fitness Club Reimbursement ($350) for remote employees.

  • Nutrition reimbursement program (up to $200 per associate and per spouse).

  • 401K match (up to 7.5%) with vesting and match beginning upon enrollment.

  • Discounted stock purchase program (15% discount).

  • Our commitment to diversity and inclusion includes employee resource groups: Scotts Women’s Network, Scotts Black Employee Network, Scotts Veterans Network, GroPride Network, Scotts Associates for a Greener Earth (SAGE), and Scotts Young Professionals.

  • 13 paid holidays and generous vacation policy.

Our commitment to LiveTotal Health puts the wellness and safety of our associates and their families as the top priority.  Throughout the COVID-19 pandemic, ensuring associate safety has been a primary focus for all of us at Scotts. With the continuing pandemic, we remain committed to doing everything we can to keep our associates healthy and safe.   As such, we are requiring certain associates to get a COVID vaccine*. This safety measure will help protect our associates, our families and our communities.  We recognize a medical or personal circumstance may prevent you from meeting this requirement and we have a process to address those concerns.

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.

*Except where prohibited by state or local law