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Customer Service Specialist in Vancouver, WA at ScottsMiracle-Gro

Date Posted: 2/28/2019

Job Snapshot

Job Description

At Scotts Miracle-Gro we think people are like the right place you will grow and flourish. Are you an advocate of making the world a more beautiful place by inspiring others, championing new ideas and being intellectually curious? Are you not afraid to roll up your sleeves and get your hands dirty? If so, then we want you as part of our Scotts family!

We're looking for a Customer Service Representative to join our team!


2-3 Years of customer service experience
Ability to Multitask while completing multiple projects on time
Excellent interpersonal communication skills with the ability to work collaboratively
Self motivated and driven with exceptional follow through
Exemplary customer service and problem resolution abilities
Ability to work with a wide range of personalities constructively
Proficient in PC (Microsoft Word and Excel)
40 hours Per Week- Monday-Friday

Spanish speaking preferred

Principle Responsibilities:

Data entry (Entering orders into our companies software applications)
Answering calls customer calls and emails regarding order/customer inquires
Provide sales and administrative support to outside sales representatives
Enter and process orders received from customers and distributors
Send order acknowledgement, confirmation to customer(s)
Communication with buyers regarding order fulfillment timelines, back-orders, and any other information related to the order
Work closely with departments; Shipping and Production to insure that the customer’s orders and requests are being fulfilled to the fullest
Work directly with Outside Sales Representatives on fulfillment of requisitions, sampling, and sales materials. Provide general support to outside reps at all times
Other duties as assigned


Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Scotts MiracleGro by accessing our Talent Network: SMG Talent Network

The Scotts Miracle-Gro Company (NYSE: SMG) is the world's largest marketer of branded consumer lawn and garden products, with a full range of products for professional horticulture as well. Scotts Miracle-Gro has helped to grow the nearly $7 billion global consumer lawn and garden market through product innovation, industry-leading advertising efforts and its trusted brands.

The brands and products within our portfolio include: Scotts, Miracle-Gro, TomCat, Ortho, RoundUp, Bonnie Plants, Osmocote, Earthgro and Fafard.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.