Desktop Support Specialist in Portland, OR at ScottsMiracle-Gro

Date Posted: 1/13/2020

Job Snapshot

Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

We are looking for a Desktop Support Specialist at out Vancouver, WA facility

Position Overview: 
This position will primarily focus on technical support issues related to end-user devices and software along with supporting the VoIP phone systems. Our company is growing fast and is working on implementing new technologies within the Infrastructure environment that would be considered large enterprise solutions. 

Duties and Responsibilities: 
• Provide first and second line response for users requiring assistance with information technology issues (Password resets, Microsoft Office issues, printer issues\mapping, network drive mappings, desktop\notebook, phone email sync issues, etc.)

• Identifies, researches, and resolves technical problems.
• Support the automated deployment of patches and software with Admin Arsenal's PDQ Deploy and Altiris.
• Respond to requests for technical assistance by phone, email and/or using helpdesk management system
• Track issues to resolution and updating the internal knowledge base
• Familiar with and able to troubleshoot and manage business applications (MS Office, Desktop Firewalls, Bitlocker encryption, etc.)
• Create and manage Active Directory computer and user accounts for corporate systems; to include initial account setup and termination
• Maintain desktops and laptops; including both hardware and software
• Maintain peripheral devices such as multifunction printers, VoIP equipment, and mobile devices

• Maintain Gsuite based distribution groups

• High School Diploma with 1 year of hands on experience in supporting desktops.
• Knowledge of Microsoft Windows 7 and greater. 
• Knowledge in Active Directory, DHCP, DNS, Remote Connection Tools, and Microsoft Print Services
• Knowledge of networking basics for TCP/IP configuration and troubleshooting
• Certifications a plus: Network+, A+, MCP


This position works in an office setting. Ability to sit for long periods in front of a computer is expected. Frequent to constant repetitive hand and arm movements throughout the work day are required. Occasional bending, squatting, twisting, turning and reaching. Rarely will lift, push or pull more than 20 lbs.

This is what we will bring to the table:

  • Extremely competitive benefits including; Health, Dental and Vision coverage.
  • State of the art facilities gym.
  • A highly energetic and fast paced environment at a rapidly growing company.
  • Unbelievable 401K match and discounted stock purchasing program.
  • Generous vacation day policy in addition to 11 holidays.

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network  

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.