Merchandiser & Counselor, Sales in Toronto at ScottsMiracle-Gro

Date Posted: 5/15/2020

Job Snapshot

Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

General Summary

The Merchandiser & Counsellor (M&C) is responsible for providing world-class store service to the Company’s retail partners.  This includes merchandising, consumer counselling, store sets and construction of promotional materials.  Consumer counselling responsibilities consist of educating consumers and retail customers on the selection and use of Scotts products as appropriate.  This role works closely with the Sales Manager and store personnel to provide input and feedback on sales related issues, opportunities and inventory needs.

Key Work Performed

  • Drive in-store sales in conjunction with the Sales and Marketing teams’ goals.
  • Merchandise Scotts products including: seasonal resets, restocking shelves, racks, and displays; cleaning and facing product; repairing or removing damaged items, etc.
  • Install and maintain point of purchase materials.
  • Provide recommendations and product knowledge to both consumers and retail customer associates.
  • Assemble fixtures and displays in-store.
  • Provide consumer counselling sessions including lawn and garden educational clinics, promotional events and in-aisle consumer education as needed.
  • Complete all required reports in a timely and accurate manner, i.e. timesheets, surveys etc.
  • Utilize proper safety techniques and equipment and report incidents to Management in a timely fashion.
  • Comply with all Company policies, procedures and practices including Health & Safety.

Job Specifications (Minimum Requirements)

Skill Factors (education, experience, communication, technical, etc.)

  • Progressing towards or achievement of High School Diploma
  • Strong initiative, self-directed and able to work independently with little supervision
  • Good organization and planning skills
  • Excellent interpersonal and customer service skills due to interaction with retail partners and customers
  • Ability to fluently read, write and speak English (fluency in French required for some territories)
  • Basic computer skills

Effort Factors (physical and mental demands)

  • Must be able to lift, push and pull up to 54 kg (120 lbs.) with assistance on a regular basis
  • Ability to climb a 2-4 meter (8-12) foot ladder and reach overhead 

Working Conditions

  • Evening and weekend work is necessary
  • Ability to travel locally by car as needed
  • Works in “big box” retail stores with natural and artificial light exposure; forklifts and/or similar machinery is present
  • Will be exposed to changes in temperature and humidity including indoor/outdoor working conditions


  • Current, valid drivers license
  • Driver’s Abstract/Record which meets Company criteria and must submit to annual Driver’s Abstract/Record check if re-hired season to season
  • Must have access to a computer with high-speed internet and printing capabilities


Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.