Specialist, RMA in Vancouver, WA at ScottsMiracle-Gro

Date Posted: 6/28/2019

Job Snapshot

Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

We are looking for a RMA Specialist who will join our Hawthorne team in Vancouver, Washington.

What you’ll do in this role:

•         Provides customer satisfaction through effective interactions

•         Demonstrate positive and cooperative behavior with customers and coworkers

•         Meets productivity, quality, and punctuality standards

•         Explore customer options and explain and support policies

•         Follow up with customers to ensure all issues are resolved in a timely and efficient manner

•         Quickly comprehend product knowledge through training

•         Coordinate returns with RMA Technicians

•         Duties include but are not limited to: Data entry, credit processing, filing, and answering phones

What you’ll need to be successful:

  • Customer service, call center or receptionist experience. 

  • Possess excellent written, verbal, communication, and interpersonal skills with a customer service focus.

  •  Detail oriented and organized in work.

  • Good data entry/computer skills, proficient in MS Outlook, Word and Excel.  

  • Great phone presence

  • Team player with a positive and friendly demeanor. 

  • Must also be able to work in a fast paced environment. 

  • Will work with operations, warehouse and accounting departments to expedite returns. Large distribution company experience strongly preferred.



What we do for you (just to list a few cool ones)

  • Offer extremely competitive benefits including: Health, Dental and Vision coverage.

  • Onsite gym 

  • Unbelievable 401K match (up to 7.5%) and discounted stock purchasing program (15% discount).

  • Generous holiday and vacation days.

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.

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