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Sr Analyst, Network Services in Marysville, OH at ScottsMiracle-Gro

Date Posted: 5/12/2019

Job Snapshot

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Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

We are looking for a Network Services, Senior Analyst who will join our Information Technology aka Business Transformation team in Marysville, Ohio.

This position will be based at The Scotts Miracle-Gro world headquarters in Marysville, a suburb of Columbus, OH.  Not familiar with Columbus? Visit


As part of the BT organization, the Senior Analyst – Network Services will partner with all areas of BT and the business to support wireless network provisioning, installation and configuration in a secure environment to support day-to-day operational support of the SMG computing environment and related platforms.


What you’ll do in this role:

  • Wireless support and troubleshooting – especially as it pertains to wireless RF scanning devices used in SMG warehouses and manufacturing plants

  • Travel as needed to locations to identify and resolve wireless network problems.

  • System and platform administration including problem identification and resolution, configuration changes, adding and removing software.

  • Creating and maintaining appropriate command and control functions for enterprise operations

  • Creation and maintenance of diagrams and documentation describing various aspects of the computing environment

  • Integrating new platforms and systems into existing computing environment

  • Provide timely production support for break-fix issues

  • Familiarity with disaster recovery principles

  • Drives continuous improvement by collaborating with business and department associates in areas of opportunity and ongoing compliance

What you’ll need to be successful:

  • Bachelor's degree in Business, Engineering, Computer Science or Management  Information Systems

  • 4-6 Years of hands-on experience with appropriate infrastructure platforms

  • Strong analytical, problem-solving, and conceptual skills

  • Experience supporting RF scanning equipment

  • Strong technical knowledge with core infrastructure services across Systems, Network, and Security platforms

  • Experience with Cloud and SaaS providers for secure infrastructure platform operations

  • Working knowledge of tools used for vulnerability management and security compliance

  • Working knowledge of infrastructure health monitoring tools and processes

Non-Technical Skills:

  • Problem Solving & Analysis

    • Ability to learn complex systems and processes

    • Shows interest in current technologies

  • Business Acumen

    • Interacts with business units to understand functions

    • Provides timely production support to the business

  • Communication & Leadership

    • Expected to identify/recognize potential system issues and takes initiative raise them up to their manager/team

    • Creates technical requirements for tasks for which they are responsible

    • Able to explain, in nontechnical terms, what caused an issue for an end user, and more importantly, what they need to do next (customer service expected)

    • Trusted to provide troubleshooting support for a group of users to resolve issues

  • Relationship Building

    • Communicates within team effectively and with business partners

    • Continue to build on established relationships

  • Creativity & Innovation

    • Participate in innovation discussions with team and department

    • Demonstrate awareness of how work duties align with strategic initiatives and prioritize if needed

  • Influence & Organizational Savvy

    • Demonstrates some ability to translate technical explanation to business terms

    • Effectively interacts with the business

  • Planning & Organizing

    • Completion of delegated duties of medium complexity

    • Ability to juggle several different tasks of limited complexity in parallel

    • Has a basic understanding of subject matter area, related to process and technology, with the ability to contribute ideas to continuous improvement initiatives

    • Capability to resolve business help tickets with limited guidance and training

What we do for you (just to list a few cool ones):

  • Offer extremely competitive benefits including: Health, Dental and Vision coverage.

  • Onsite wellness center which includes: 2,400 sq. ft. fitness center, Walgreens pharmacy and Doctor’s office.

  • Beautiful campus and corporate offices designed like a log cabin offering free coffee, chef-run cafe and the best crushed ice!

  • Unbelievable 401K match (up to 7.5%) and discounted stock purchasing program (15% discount).

  • Our commitment to diversity and inclusion includes four employee resource groups: Scotts Women’s Network, Scotts Black Employee Network, Scotts Veterans Network and Scotts Young Professionals.

  • Generous holiday and vacation days.

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.