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Supply Chain Analyst, Customer Operations in Columbus, OH at ScottsMiracle-Gro

Date Posted: 12/7/2018

Job Snapshot

Job Description

At Scotts Miracle-Gro we think people are like plants....in the right place you will grow and flourish. Are you an advocate of making the world a more beautiful place by inspiring others, championing new ideas and being intellectually curious? Are you not afraid to roll up your sleeves and get your hands dirty?  If so, then we want you as part of our Scotts family… the world's largest marketer of branded consumer lawn and garden care products!

We are looking for an Analyst, Orders to Cash who will grow at our Marysville, OH corporate headquarters.

This position is responsible for working on all aspects of orders to cash, including order management, accounts receivable, and B2B call center activities.

In this role you will:

  • Drive continuous improvement by examining existing processes and technologies.  Work with cross-functional teams on the development of solutions in the areas of order entry, claim resolution, collections, account compliance processes, and B2B call center processes.  Identify, analyze, and work with appropriate parties to resolve system or process issues.   
  • Work together with the Business Development Teams (BDT) supply chain and sales functions, Finance, Brand Management, Supply Planning, and our retail partners to resolve issues and to ensure that account service processes are being executed with responsiveness and accuracy, while supporting the overall goals of the company.
  • Perform accounts receivable activities including: cash application, troubleshooting of customer payment deductions, processing and monitoring accounting documents, and supporting related collection activities.  Execute order management processes, from order creation through the lifecycle of an order. Audit invoices, orders, and account systems for pricing, terms allowances, and materials to ensure accurate processing throughout the program year.
  • Collect and publish program-related materials to support our retail partners while driving common processes and learnings within the team. Compose training materials and direct training sessions for existing and new associates. Participate in and execute special projects in areas such as metric reporting, product and customer questions, audit requests, and Sarbanes-Oxley requirements.



The perfect person will have:

  • B.S. in Business Administration required.  Majors preferred:  Operations, Logistics, Accounting, Finance
  • 3 - 5 years experience in a customer service, financial services, accounts receivable, or supply chain role.  Experience interfacing with a retail customer base or in account management.  Experience with ERP systems, planning systems, call center systems, or proven ability to work with systems and technologies

Some other nice to have’s:

  • Superior analytical and troubleshooting skills.  Ability to work cross-functionally within the organization as well as with customers. 
  • Strong PC skills; ability to use Microsoft Office suite. 
  • Desired ability to use SAP R/3 and BW. 
  • Professional presence; ability to communicate effectively via phone & email. 
  • Willingness to work in excess of 40 hours per week as needed.

What we do for our associates (just to list a few cool ones):

  • Offer extremely competitive benefits including: Health, Dental and Vision coverage with discounted generic prescriptions and wellness incentive program.
  • Onsite wellness center which includes: state of the art fitness facility, Walgreen’s pharmacy and Doctor’s office. Colleagues and their family can receive complimentary care from this facility.
  • Unbelievable 401K match and discounted stock purchasing program.
  • Our commitment to diversity and inclusion includes four employee resource groups: Scotts Women’s Network, Scotts Black Employee Network, Scotts Veterans Network and Scotts Young Professionals.
  • Generous vacation day policy.
  • Various associate engagement activities throughout the year including intramural sports leagues.

COME GROW WITH US, WHERE THE GRASS REALLY IS GREENER!

The Scotts Miracle-Gro Company (NYSE: SMG) is the world's largest marketer of branded consumer lawn and garden products, with a full range of products for professional horticulture as well. Scotts Miracle-Gro has helped to grow the nearly $7 billion global consumer lawn and garden market through product innovation, industry-leading advertising efforts and its trusted brands.

The brands and products within our portfolio include: Scotts, Miracle-Gro, Tom Cat, Ortho, Round Up, Bonnie Plants, Osmocote, Earthgro and Fafard.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.