Technician, RMA in Wixom, MI at ScottsMiracle-Gro

Date Posted: 9/6/2019

Job Snapshot

Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day.  Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.  Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders. ​

We are looking for a Repair and Returns (RMA) Technician who will grow at our Wixom, MI Distribution Center.  

The RMA Tech will inspect, test, repair, adjust and/or install returned equipment. Provide technical support to customers and sales staff. Compile and request credit from vendors.


In this role you will:

  • Repair HID and fluorescent lighting equipment including ballasts, fixtures and reflectors.

  • Provide technical support to customers.

  • Authorize or deny credit based upon testing and company/vendor policies.

  • Manage departmental stocks of components, materials and packaging.

  • Work with vendors to process warranty returns.

  • Use enterprise software to enter, access and/or retrieve data relating to receiving, returning, repairing and logging information.

  • Must understand and utilize the most cost efficient delivery methods available. 

  • Assist in other warehouse duties when time permits.

  • Must keep RMA area clean and safe.

The perfect person will have:

  • Typically has vocational or college training in industrial electronic repairs. 

  • HVAC (Heating Ventilation Air Conditioning), ballasts, lighting and/or advanced electrical repair experience a plus.

  • Detail oriented and communicate clearly. 

  • Excellent customer service skills. 

  • Positive, professional demeanor and operate with a high level of integrity. 

  • Must be able to work accurately in a fast paced environment.

  • Experience safely operating warehouse equipment such as forklift, order picker and pallet riders.

  • Experience with electrical wiring systems.

  • Experience using electrical repair equipment.

  • General mechanical and troubleshooting skills are necessary. 

  • OHMS law 

  • Voltage drop testing

  • Digital volt ohm meter

  • Hi-pot tester

  • Basic hand tool set 

  • Torque wrench inch lbs. and foot lbs.

  • Air tools, air ratchet, compressor

  • Read and understand electrical diagrams

  • Chillers, de-humidifiers, air conditioners - portable and mini split

  • Demonstrated ability with specialized tools for HVAC repair:

  • Ratchet wrench for service valves 

  • Refrigerant scale, recovery machine and gauges

  • 410A refrigerant adaptor and vacuum pump

  • Infrared and stem thermometers

  • Tubing cutter 

  • Flaring kit  

  • Amp clamp 

  • Nitrogen bottler and regulator

This is what we will bring to the table:

  • Extremely competitive benefits including: Health, Dental and Vision coverage

  • Discounted gym memberships across the U.S.

  • A highly energetic and fast paced environment at a rapidly growing company

  • Unbelievable 401K match and discounted stock purchasing program

  • Generous vacation day policy in addition to 11 holidays

Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.